Name:
Paula Cummings
Title:
Customer Service Representative
Tell us about yourself
What is the most important thing to know about you?
That is a tough question. I guess I’ll have to say I feel blessed. I was born into a wonderful family. My upbringing has given me a positive attitude that helps me to try to look for the bright side when difficulties arise.
Tell me about your family, what do you all enjoy doing together?
I am a native Californian born in Whittier. My husband, David, was born in Cincinnati, Ohio. We met at a night club in Pasadena in June of 1981. We were married in July of 1983 so we will celebrate our 36th Anniversary this summer! We have 2 grown children, Erick and Kayla. We are campers. Vacations mean packing tents, bedding, food, everything including the kitchen sink. We upgraded our little aluminum fishing boat a several years ago to an 18 ft Crestliner which we take on our yearly trip to the picturesque Eastern Sierras. We also enjoy day trips to the beautiful and nearby Big Bear Lake.
What accomplishment are you most proud of in your life?
I am proud to be called friend. In the end what matters is not your education, your possessions, or your status, but those you love and those who love you. I have some great friends that I go way back with. Most of my little group met in middle school, but one of them has been my friend since I was 6 years old. I live for “girls” trips.
Now let’s talk about work…
How long have you worked with Accurate and what does your role entail?
I was welcomed to the Accurate team a year and 6 months ago. I was a bit nervous about finding a new job after working in the same place for over 20 years. Accurate is a family owned business that truly makes their employees feel like family. It is a great fit for me. I am one of our customer service representatives. My role is to greet our customers, find out how we can help them and set up an appointment with one of our technicians. In addition, I follow up with our customer to see if they have any new questions and to be sure they had a great experience when our technician was at their home.
What is the best part about working for Accurate?
I have to say again, it is all about the people. Let’s face it we often spend more time with the people we work with than with our friends and family. The best part about working for Accurate is not only the caring group of people who make up our staff but also our customers.
What words of wisdom or encouragement do you have for our customers?
I want our customers to know Accurate continually strives to provide superior service to you and your family. All companies train their new employees, but Accurate supports the team through weekly and monthly meeting and ongoing training where we are able to discuss ways to better serve you, our customers.
Have an electric, plumbing, or HVAC project you need done? Call 800-947-1747 and book your next appointment now!
